My wife and I were out for a drive this past weekend, and I was stuck behind a stupid Lowe’s Delivery Truck. Nothing huge, something about this size:
Anyways, we’re in the left-hand lane, and there’s some traffic passing us on the right (because we’re going 30 in a 45). All of a sudden, this truck moves over into the right lane, without a turn signal, looking, etc. There were cars in the lane, and thankfully, they were paying attention, and chose to get run off of the road rather than get run over by this much-larger-than-their-Civic truck.
So in a circumstance like this, I prefer to pass this driver, so that when they do cause the ensuing accident, I’m not stuck behind it, but can watch it in my rear-view mirror. As I pass this truck, I look up at the driver, to offer him a mean look and a “thumbs-up” for his excellent ability to control his vehicle. That would have been fruitless, however, because his eyes were focused on the road…while holding his cigarette in his left hand, and talking on his cell phone with his right.
Now, I’m pissed. So I slow down to see if maybe I’ll have the good fortune of finding a “How’s My Driving” sticker on the back of the truck. So I finally get behind it, and I’m in luck!
HOW’S MY DRIVING?
1-866-444-4231
Lic. No. LO2534
So, in the ironic twist of events, I pull out my cell phone (while driving) in order to call this number, bitch to Lowe’s about their ridiculous driver, and perhaps collect a free gift card or something. I had 15 minutes to my destination, so what better way to spend my time? I get a recorded message that actually identified themselves as Lowe’s Safe Driving Hotline, and then told me that all of their representatives were busy, and that I would get the next available rep. I then proceeded to sit on hold for the next 10 minutes, at which point I said “Screw it.”
Here’s my question regarding this experience:
1) If those lines are so busy that I have to sit on hold (while remembering the license number), does that mean that there are THAT many bad Lowe’s delivery drivers?
2) If case #1 isn’t true, then that means that Lowe’s only has like 2 people manning (or womanning) the phones, which would indicate that they don’t really care that their drivers are driving safely anyways. I mean, a 10-minute wait to complain about their driver seems a little excessive.
3) If cases #1 and #2 aren’t true, then I’m assuming that Lowe’s is probably outsourcing their call center on this one. Either way…this was a horrible experience.
With any of these choices, I think it’s fair to state that Lowe’s doesn’t really care about the driving habits of their delivery personnel. Looks like I’m headed to Home Depot.
JEFF BLANKENBURG 
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